REFUND AND RETURNS POLICY
Thank you for choosing Viva Wear LLC. We are committed to providing you with high-quality products and excellent service. If you are not satisfied with your purchase, our refund terms are as follows:

  1. Refund Policy
    ●Return period: You have 30 days from the date you receive the product to request a return.
    ●Return conditions: The product must be unused and in its original packaging, including all tags and accessories. We will not accept returns of used or damaged products.
  2. Refund process
  3. Apply for a return: Please contact our customer service team through our official website and provide your order number and reason for return.
  4. Obtain return authorization: Once your return request is approved, you will receive a return authorization code and return address.
  5. Return the product: Please return the product to the address provided and make sure to choose a trackable mailing method.
  6. Refund processing: We will process the refund as soon as possible after receiving the returned product and confirming its status. The refund will be returned to the original account you used for payment.
  7. Shipping Costs
    ●Return shipping costs: We will not cover return shipping costs unless the product is defective or wrong. Please keep the mailing receipt for future reference.
    ●Original shipping costs: If you choose to cancel your order or return the product, the original shipping costs will not be refunded.
  8. Special circumstances
    ●Defective products: If the product you received is defective or wrong, please contact our customer service team within 7 days of receiving the product and we will provide you with a replacement or refund service.
    ●Promotional products: Products purchased during specific promotions may have special refund policies, which shall be subject to the event description.
  9. Contact us
    If you have any questions or need further information, please contact us at the following methods:
    ●Email: chasityevans@vivawearstore.com
    ●Phone: 7064305447

Thank you for your support and understanding of Viva Wear LLC!