FREQUENTLY ASKED QUESTIONS
Welcome to Viva Wear LLC (hereinafter referred to as the “Website”). We are committed to providing customers with high-quality products and a good shopping experience. To ensure that you have a satisfactory experience during the shopping process, the following problem terms (hereinafter referred to as the “Terms”) are specially formulated.

1. Problem Reporting
   ●How to Report a Problem: If you have any problems with the products you received (such as quality problems, wrong products or missing items), please contact us within 7 days of receipt through the following methods:
   ●Email: chasityevans@vivawearstore.com
   ●Phone: 7064305447
2. Time Frame for Handling Problems
   ●Response Time: We will respond within 24 hours after receiving your problem report and provide solutions or further guidance.
3. Returns and Exchanges
   ●Return Policy: If you are not satisfied with the purchased product, you can apply for a return according to our refund policy. All return requests must be submitted within 30 days of receiving the product.
   ●Replacement of Products: If you receive the wrong product or defective product, you can contact customer service to apply for a replacement. Replaced items will be processed based on stock availability.
4. Refund Process
   ● Refund Processing: If eligible for a refund, we will process your refund as soon as possible after receiving the return and confirming the status of the item. The refund will be refunded according to your original payment method.
5. Special Circumstances
   ● Defective Products: If the product received has obvious quality defects, please contact customer service immediately. We will provide a replacement or full refund service.
   ● Promotional Products: Some promotional products may have different return and exchange policies, which are subject to the description of the promotion.
6. Contact Us
   If you have any questions about your order, product or other related issues, please feel free to contact us. We will be happy to help you.
   ● Email: chasityevans@vivawearstore.com
   ● Phone: 7064305447

Thank you for choosing Viva Wear LLC, and we look forward to providing you with quality service!